First time users & new customers

Setting up a play4me.com.au account

If this is your first time shopping at play4me.com.au you will need to set up a new account. All customers require an account to purchase.

It only takes a couple of minutes and once registered you can start shopping straight away and it will save you time when you order in the future.

• Select the My Acount button located in the top right hand corner of the main tool bar, alternatively you can go here: My Account
• You will be asked to choose a username & password and delivery address details.
• Play4me customers have various functions available which can be accessed through your account page and set up (see What is section)
• Once you have set up your account you will be required to log in before you can go shopping.
• You will receive a confirmation email that your account has been successfully set up.
• Every time you place an online order in the future, just enter your username and password into the Login section and you are ready to order.
• Please note: All information provided by customers is stored on our secure server and only used to enhance your shopping experience

play4me.com.au customers please log in here:

How To Shop

Imagine as you search for a product that you are carrying a shopping cart in which you can place the products you'd like to buy. When you find a product you like, click on the 'Add to Cart' button and that product will be placed in your Shopping Cart. Your shopping cart will appear on the right had side of the page and display product you have added. At any time you can click on this box and it will take you directly to the shopping cart page.

What if I change my mind?
After you click 'Add to Cart', your Shopping Cart Contents will be displayed. On this page you can:

• Change the quantity of the product(s) in your Cart
• View the product(s) you have chosen
• Take the product(s) out of your Cart by clicking on 'Remove' and then 'Update'

What happens when I've finished shopping?
When you've finished choosing, click the 'Pay Now' button underneath your Shopping Cart Contents. You will then be asked to confirm your delivery address, select a payment option and then confirm your order. (Click here to see payment options)

Receipt & order confirmation.
At the end of the payment process you will be presented with a confirmation screen containing your receipt number. This page can be printed for your reference. You will also be sent an email confirming this receipt number as soon as your order has been finalised.

Security Message
Before you proceed to the payment process, you may be given a security message by your Internet browser. This is to advise you that the play4me.com.au payment process is secure, and cannot be viewed by anybody else. Click OK to Continue.

Click here for more information about Security.

If you need more assistance you can always contact our Customer Service team by email info@play4me.com.au

Delivery locations & delivery costs

Once you have selected your products, it's time to tell us where you want them sent. Your account address will be automatically saved in the delivery details section for you to select. However, if you are sending to an alternative address you just need to select Add Shipping Address and enter the new address details. You can also save that address for future reference.

Where Do We Deliver - Australia & The World

Whomever you are buying for, Play4me.com.au will deliver most items to any address in the following countries:

• Australia, New Zealand, Argentina, Bahamas, Belgium, Canada, Chile, Cook Islands, Denmark, Egypt, Fiji, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Malta, Mexico, Monaco, Netherlands, New Caledonia, Norfolk Island, Norway, Peru, Poland, Portugal, Samoa, San Marino, Singapore, Solomon Islands, Spain, Sweden, Switzerland, Timor-Leste, United Kingdom and United States

Delivery times for international orders do vary and depend on destination. Please allow up to four weeks for international delivery for in stock items.

Delivery Method

Play4me.com.au’s delivery partner is Australia Post.
Our warehouse is based in Australia and ships stock Monday to Friday except for Australian Public Holidays.
If your order contains a number of items with different availability timeframes, we will ship each item as they become available – at no extra cost to you.

Delivery Costs

*Bulky items are:

• Large DVD and Blu-ray Box Sets
• Gaming Hardware – Medium, Large and Extra Large
• Posters

Due to their size and value we will only shop bulky items within Australia and via Express Delivery, which ensures the item can be tracked.

Delivery Details

Standard Delivery

Please note: In the unlikely event your parcel is lost in transit, if you have chosen Standard Delivery Play4me.com.au will not be responsible for replacing your parcel. If you are concerned about your parcel being lost in transit, we strongly suggest you choose Express Delivery as your delivery method.

Despatch times

Please note: These delivery times are from when items leave our warehouse.

If your item is not in stock at the time of ordering, please also allow extra time according to the item’s availability (found on the product page).

All times are quoted in working days.

AUSTRALIA - 1-5 days
Vic - 1-2 days
NSW - 2-3 days
QLD - 3- 4 days
SA - 2- 3 days
WA - 3-4 days
NT - 4-5 days
TAS - 2-3 days
US/UK - 14-21 Days
Rest Of the World - 14-28 Days
Should you experience significant delays, we ask that you first check thoroughly with your local post office for your parcel.

Express Delivery

Play4me.com.au use Australian Air Express for our Express Delivery service. This enables you to track your parcel online via Australian Air Express Track & Trace.
Orders shipped via Australian Air Express should be delivered within two working days but please allow extra time for regional areas.
We suggest that wherever possible, customers use a business address to ensure seamless delivery.  

International Orders

International orders do not incur a GST charge despite an amount being shown at the shopping cart page. The GST charges will be removed at the Payment Method page once a postal address has been included.

Customs Duties

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country and you should contact your local customs office for further information.

Payment options

When you are ready to finalise payment on your purchase, a number of options are available. Payment options include, Credit Card, Play4me Gift Voucher, phone or fax details or Australia Post Money Order

All orders must be prepaid. If we are unable to fulfil an item we will refund you immediately.

Credit card

Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account.

• play4me.com.au accepts most major credit cards: VISA, MasterCard
• Our online payment system at play4me.com.au is completely safe, as all of your credit card details are encrypted. For more detail, visit High Security

Terms and Conditions - Information Provided by You

Gift vouchers

Play4me gift vouchers

You may purchase any items that are greater than the value of your Gift Voucher by using your credit card to cover the additional cost.

Play4me customers can track the balance of any Gift Vouchers they may have in My Account.

Terms and Conditions - Gift Vouchers

play4me.com.au Online Voucher
If you have received an Online Play4me Gift Voucher, be it on email or paper, you can redeem it by purchasing anything apart from other Gift Vouchers.

Online vouchers will have 16 characters.

Simply select the 'Use Online Gift Voucher' option in the payment section, enter the voucher code and your email address and we will process the payment. (If you have received your play4me.com.au Gift Voucher by email - you must use this email address for security reasons).

Offline payment

If you are still not comfortable purchasing online, that's fine. Select the 'Offline Payment by Fax' option on the Payment page. A page will appear with the details of your order. Print this page out and choose your preferred payment option.

• Fax - fax the printed purchase order, together with payment details, to +61 (0) 3 9495 6680
• Send in your money order (we do not accept personal cheques or international money orders)

Money order

Must be made payable to:

Elan Media Partners

and sent to:

Play4me
PO Box 3181
Victoria Gardens
Richmond
Victoria 3121
Australia

It is worth remembering, however, that paying online will be the most convenient way for you to buy from play4me.com.au.

Receipt & order confirmation

At the end of the payment process you will be presented with a confirmation screen containing your receipt number. This page can be printed for your reference. You will also be sent an email confirming this receipt number as soon as your order has been finalised.

Terms and Conditions - Placing and Accepting Orders

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