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Using your play4me account
You can log into your play4me.com.au account as soon as you arrive on the website by click on the LOG IN link on the top tool bar. You can also choose to log into your account when you have selected your products to purchase and click on the PAY NOW button. You can only update or change details in your account when you are logged into your account. Click on My Account link on left hand side of the top tool bar. Select the options shown on the left hand side of the page appropriate to your needs. If you want to change your delivery address after you have just placed an order, we suggest that you contact us as your order may have already been despatched. You can only access this information once logged in. Select the Purchase History option shown on the left hand side of the page. Accessing your wishlist, artist and genre watch lists You can only access this information once logged in. Select appropriate option shown on the left hand side of the page. Ensuring that our customers are 100% satisfied is of the utmost importance to the play4me.com.au team. Terms and Conditions - Returns and Exchanges Please note play4me.com.au does not Refund or Exchange Fashion goods unless they are faulty or damaged. Making a Return If you want to return a product to us for a refund or exchange because it is faulty or damaged, you can do so through Australia Post. Please contact our customer service consultants by emailing info@play4me.com.au or by calling + 61 3 9412 3598 if you wish to do so. Refunds play4me.com.au can process a refund whether you are in Australia or overseas. We will:
The amount refunded will depend on the reason for the return. If you have received:
Exchanges To complete an exchange, include the name, variety and cost of the new product you require on the Returns Form. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you. |
