Defensive Design for the Web: How to Improve Error Messages, Help, Formsand Other Crisis Points

37 Signals

37 Signals / Defensive Design for the Web: How to Improve Error Messages, Help, Formsand Other Crisis Points
Format: Book - Paperback
Released: Tue 2 Mar 2004
Catalogue Number: 073571410X

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Price:  AUD$59.70
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Description:
Save sales by preventing web site errors - the top reason impatient customers bail out. With this text, the reader can anticipate unexpected user errors and apply contingency plans to get users back on track when purchasing on their web site.

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